Director of Human Resources

About JSSI

For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more at jetsupport.com.

JSSI products and services include:

Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.

Parts & Leasing. Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.

Software: Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.

Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.

Aviation Capital. Customized asset-based finance solutions for business aviation.

Position Summary:

We are seeking a strategic and hands-on Director of Human Resources to lead and elevate our HR function. This role will serve as a key partner to leadership, overseeing all aspects of human resources including talent acquisition, employee relations, performance management, organizational development, compensation and benefits, compliance, and HR operations and initiatives across our +500 employees and multiple regions. The ideal candidate is a seasoned HR professional who can drive HR strategy while ensuring exceptional execution of day-to-day operations. This position is based on-site at JSSI’s Global Headquarters in Chicago.

This role requires a blend of strategic thinking and hands-on execution, with a strong commitment to employee experience, business alignment, and operational excellence within a fast-paced environment.

Duties and Responsibilities:

• Strategic Leadership & HR Vision
• a.  Develop and implement HR strategies aligned with business goals to support growth and organizational effectiveness.
• b.  Acting as a business partner with leading a high-performing, global HR team across the U.S. and the Philippines.
• Organizational Design, Leadership Development & Succession Planning
• a. Partner with executives to drive organizational design and change initiatives that support evolving business needs.
• b. Design and implement leadership development programs and succession plans to ensure a strong internal pipeline for critical roles.
• Global HR Operations & Vendor Management
• a. Oversee international HR operations and employment structures, including partnerships with Professional Employer Organizations (PEOs), partnering with various departments.
• b. Manage relationships with global vendors and benefits providers to ensure consistent service delivery, compliance, and cost efficiency.
• HR Technology, Analytics & Process Optimization
• a. Support the HR team in driving continuous improvement of HR systems and processes to enhance user experience, scalability, and operational efficiency.
• b. Ensure data integrity and leverage HR analytics and reporting tools to enable data-driven decision-making and strategic workforce planning.
• Talent Acquisition & Retention
• a. Support staffing team for oversight of end-to-end talent management efforts, including recruitment, onboarding, and retention strategies.
• b. Collaborate with the team to attract top-tier talent and build a strong employer brand across markets.
• Culture, Engagement & Employee Experience
• a. Promote a positive, inclusive, and high-performance culture that reflects JSSI’s values.
• b. Lead employee engagement strategies, including feedback mechanisms and internal communication initiatives, to build a strong sense of belonging and alignment.
• Performance Management & Learning & Development
• a. Champion continuous feedback and development through structured performance management practices.
• b. Introduce and oversee learning and development programs that support skill-building, career growth, and leadership readiness.
• Total Rewards: Compensation & Benefits
• a. Design and manage competitive compensation structures and benefit offerings that align with market trends and business objectives.
• b. Oversee total rewards strategy, including pay equity, incentive programs, and employee wellness initiatives.
• Compliance, Risk Mitigation & Policy Development
• a. Working along with our compliance department with all applicable federal, state, local, and international labor laws.
• b. Maintain and update HR policies and handbooks to reflect legal, cultural, and organizational changes.
• Employee Relations & Workplace Guidance
• a. Provide guidance on employee relations matters, including conflict resolution, disciplinary actions, and performance improvement.
• b. Ensure consistent, fair, and values-based approaches to sensitive employee matters and organizational change management.

Desired Credentials:

• Bachelor’s degree in human resources, Business Administration, or related field; Master’s degree or HR certification (e.g., SHRM-SCP, SPHR) preferred but not required.
• 8–12+ years of progressive HR experience, with at least 3–5 years in a leadership role.
• Proven experience in both strategic planning and tactical execution within HR.
• Familiarity with employment laws and strong knowledge of HR best practices, policies and procedures
• Experience operating in a global company with a footprint in multiple regions.
• Exceptional communication, leadership, and interpersonal skills.
• Experience with HRIS platforms and HR analytics.

At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.

For this role, the annual base pay generally ranges from $168,000 to $195,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, or other form of additional compensation, based on your role.

Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.