Technical Writer and Trainer

About JSSI

For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more at jetsupport.com.

JSSI products and services include:

Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.

Parts & Leasing. Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.

Software: Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.

Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.

Aviation Capital. Customized asset-based finance solutions for business aviation.

Position Overview: 

We are seeking a detail-oriented and highly skilled Technical Writer and Trainer to create, edit, and maintain documentation that clearly communicates complex technical information to a wide range of audiences. The ideal candidate will collaborate with engineers, product managers, and other stakeholders to produce user manuals, training materials, API documentation, and other technical content. 

Duties and Responsibilities:

• Develop, edit, and maintain technical documentation, including user guides, API documentation, knowledge bases, FAQs, and system manuals. 
• Experience training internal employees on how to utilize internal tools and software 
• Collaborate with subject matter experts (SMEs) to gather and synthesize complex technical information. 
• Translate technical concepts into clear, concise, and user-friendly content. 
• Ensure consistency, accuracy, and clarity across all documentation. 
• Work closely with product and engineering teams to update documentation in line with software releases, product updates, and new features. 
• Create and edit visual aids such as diagrams, screenshots, and workflow charts to enhance understanding. 
• Ensure documentation adheres to company style guides, industry standards, and best practices. 
• Manage multiple projects and deadlines in a fast-paced environment. 
• Gather feedback from users and stakeholders to continuously improve documentation. 

Desired Credentials:

• Bachelor's degree in Technical Writing, English, Communications, Computer Science, or a related field. 
• Proven experience as a Technical Writer in a software, engineering, or technology-focused company. 
• Excellent writing, editing, and proofreading skills. 
• Ability to quickly grasp complex technical concepts and translate them into simple, clear, and engaging content. 
• Solid grip on documentation publishing software such as Zendesk Guide, Camtasia, SnagIt, and other software 
• Experience with process flow tools such as Visio, Draw.IO, Lucid 
• Strong organizational and time-management skills. 
• Ability to work independently as well as collaboratively in a team environment. 
• Experience with usability testing and user experience (UX) design principles. 

At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.  

For this role, the annual base pay generally ranges from $60,000 to $72,000 with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.  

Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website 

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.