Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
The Opportunity: As a Software Quality Engineer supporting our Vegas.com team, you’ll champion quality for our platform and products to provide the best possible experience for our users and partners. You will identify, analyze and document issues within our software applications following an established QA methodology.
How your role contributes to the success of Vivid Seats & Vegas.com:
- Evaluates and tests new software applications according to business and functional requirements
- Perform API level testing, system testing, black box functional testing, and UI testing.
- Applies test methodology, engineering and product knowledge in the design of tests and testing strategies for the analysis and certification of products.
- Plans and conducts the analysis, inspection, design, test, and/or integration to assure the quality for large and complex projects.
- Performs quality engineering reviews of design documentation for compliance with stated requirements.
- Develops new approaches to solve problems identified during quality assurance activities.
- Communicates significant issues or developments identified during quality assurance activities and provides recommended process improvements to management.
- Support the cross functional nature of our business.
How your role expectations will progress as a Quality Engineer in the first 30, 90, and 180 days:
30 days in
- Complete new hire orientation, gaining the resources you need to be successful.
- Learn how vegas.com operates and how you’ll contribute to providing great experiences for our customers.
- Acclimate to team and company norms, business objectives, and values.
- Develop basic understanding of applications, tech stack, and Quality process.
90 days in
- Uphold our approaches, methods, and technologies to mitigate risks and improve efficiency.
- Build, maintain, and leverage relationships to achieve progress and advance objectives.
- Deliver technical solutions that contribute to overall testability and effectiveness.
180 days in
- Advocate for process improvements that positively impact the team.
- Have self-sufficiency in all applications touched by the team.
- Improve efficiency in core systems and applications managed by the team and contribute to group objectives,
What You’ll Bring:
- Experience and knowledge of software quality principles for web, backend and/or mobile applications.
- Ability to estimate testing effort - analyzing, testing, and evaluating business requirements.
- Understanding of Object-Oriented languages such as Java, OR, JavaScript, and Typescript
- Familiarity with automation frameworks such as Mabl, Selenium, Cucumber, or REST-assured is preferred.
- Knowledge of continuous integration principles and tools is preferred.
- Excellent communication and prioritization skills with proven ability to multi-task.
- A passion for learning new technologies and building positive working relationships with development engineers.
- An intrinsic desire for the constant improvement in the quality of products and uncovering hard to find scenarios.
- Attention to detail, curiosity, and customer focused mindset.
Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.
Full Salary Range: $80,000 – $100,000 USD
https://corporate.vividseats.com/careers/
Location: Chicago, IL
We believe in a hybrid 3 days/week in-office working model, which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene. This role will sit with our Technologies team in our Chicago office and work directly with our Vegas based Quality team.
About Vegas.com
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
Top Skills
Vivid Seats Chicago, Illinois, USA Office
Located in the landmark Marshall Fields building, Vivid Seats brand new HQ incorporates modern design, collaborative spaces, and the excitement of live events to create an innovative workplace. We are centrally located near public transportation hubs, shops, restaurants and entertainment venues.
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