FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
The Senior Technical Project Manager (TPM 4) will lead and enhance release governance and incident management practices, ensuring a stable, high-quality product experience for Streaming Hub clients and partners. This role reports to the Executive Director of Global PMO & TPM within Freewheel Engineering and partners closely with the Head of TV Engineering and Service Operations.
Job Description
Primary Duties and Responsibilities
In addition to the three key responsibilities outlined below, the Senior TPM will be an integral member of the central TPM team, working closely with other Streaming Hub TPMs to drive sprint efficiency, velocity, capacity planning, and overall productivity. Your contributions will be critical to delivering high-impact software solutions and advancing key team goals: customer adoption, scalable architecture, and operational simplicity.
Drive the Release Lifecycle
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Facilitate and manage the platform’s release cycle according to the Streaming Hub release calendar.
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Collaborate closely with engineering teams to coordinate readiness milestones across Development (DEV), Staging (STG), and Production (PRO) environments.
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Partner with Product Management and the Service team during release planning to:
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Identify potential high-risk releases or issues.
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Define proactive mitigation and fallback strategies.
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Ensure visibility and alignment across stakeholder groups.
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Ensure timely and successful releases by working with release owners and engineers on the release date, including pre- and post-release validation activities.
Lead Quality-of-Service (QoS) Governance
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Own the Quality-of-Service (QoS) program for the Streaming Hub platform.
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Define and maintain quotas for allowable open issues by severity level (P1/P2/P3) per component team.
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Work with engineering leads to monitor and reduce issue backlog and ensure release quality bars are consistently met.
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Track quality trends across releases to proactively detect areas of improvement.
Incident Management & Continuous Learning
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Facilitate incident response workflows within the Streaming Hub engineering organization:
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Record and log incidents as they occur.
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Track real-time troubleshooting progress and maintain visibility across teams.
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Collaborate with the Service Team to evaluate Client Impact Index (CII) and its implications.
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Lead and facilitate incident retrospective (post-mortem) meetings with engineering and OPS teams.
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Analyze root causes, define follow-up actions, and track resolutions with responsible engineers.
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Maintain a clear and complete historical incident log for the engineering lead and leadership review.
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Lead internal education and knowledge-sharing programs to ensure learning from past incidents and prevent recurrence.
Job Knowledge, skills, and abilities (KSA’s)
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5+ years of experience in release management, incident response, project/program management, or an operations role in complex software environments in Media or Ad Tech.
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Deep understanding of release lifecycle best practices in Agile environments, particularly within SaaS, cloud-native, or microservice-based platforms.
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Familiarity with CI/CD tools and infrastructure such as Jenkins, GitHub Actions, ArgoCD, Spinnaker, or similar.
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Strong cross-functional communication and coordination skills; ability to lead through influence.
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A proactive mindset for issue prevention, risk mitigation, and continuous quality improvement.
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Experience running agile/scrum ceremonies and developing capacity planning models.
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Ability to track multiple threads of work across several engineering teams with composure and clarity.
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Experience facilitating retrospectives, running incident triage sessions, and analyzing operational metrics
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Knowledge of ad tech systems, video monetization platforms, or prior experience at an AdTech firm.
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Proven track record of strong organizational skills. Ability to set priorities, track work, and be transparent.
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Ability to explore innovative ways to address operational or organizational pain points.
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Must be effective at influencing and leading teams through cooperation and trust to achieve results in the organization's best interest.
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Proficient in Jira, Confluence, Smartsheet, MS Office products, especially Excel. Experience using Aha a plus.
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Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
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Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Location
Office Optimal in Reston, VA or Chicago, IL
Working conditions
TPMs must successfully execute with team members located in multiple remote locations and time zones. Working conditions agree with conditions described within Freewheel’s company handbook unless explicitly noted in this document.
Skills
Communication, Cross-Functional Teamwork, Product Management, Professional Presentation
Compensation
This job can be performed in Illinois with a Pay Range of $110,100.63 - $180,879.61
Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
7-10 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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