Senior Manager, Operational Strategy

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

We are seeking a Senior Manager, Operational Strategy will be focused on driving operational improvements within the market or function. Reporting to the Senior Director, Operational Strategy, this role will drive operational performance and business transformation across the VillageMD enterprise. 

The Senior Manager is expected to provide project management leadership and hands-on support of healthcare transformation activities and organizational readiness as we continue to integrate and scale.  

How you can make a difference:

• In collaboration with the Enterprise Operational Strategy team, lead strategic initiatives that enhance patient care delivery, the efficiency, scalability and performance of core business processes.
• Identify operational gaps, develop plans and implement data-driven solutions that align to regulatory requirements, payor models and organizational goals.
• Leads organizational readiness to ensure they are properly executed and meet their goals.
• Develop and execute operational strategies to support growth, improve performance and optimize resources geared towards process optimization, cost efficiency and operational scalability.
• Lead cross-functional initiatives across market, central and corporate teams execute the strategy using healthcare domain knowledge on various vendor and headcount initiatives; ensure timely delivery and stakeholder alignment.
• Use data analytics and performance metrics to inform decision-making and track the impact of strategic initiatives in care delivery, population health, digital health and value-based care models.
• Prepare and deliver executive-level presentations and reports with clear insights, recommendations and action plans.
• Support the Enterprise Transformation team to ensure objectives are met.

Experience to drive change:

• 5+ years in transformation, consulting, strategy in healthcare or a related field.
• Exceptional problem solving, analytical and critical thinking skills
• Focus on execution and results: establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for results
• Demonstrated learning agility and experience working effectively across the enterprise
• Strong project management skills: experience with Lean or Six Sigma methodologies is highly desirable
• Familiarity with performance dashboards, business intelligence tools, writing business cases and operational KPIs.
• Experience with integrated delivery systems, hospitals and Payer networks as well as electronic health records (EMR) systems, analytic platforms or population health tools.
• Bachelor’s degree in healthcare administration, public health, or equivalent work experience in Transformation, healthcare operations, strategy or consulting.

Why VillageMD?

• As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practice and consistent results.
• We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

This is an exempt position. The base compensation range for this role is $116,800 to $146,000.  At VillageMD, compensation is based on several factors including, but not limited to education, work experience, certifications, location, etc.  The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan.

About Our CommitmentTotal Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.