Senior Manager, Client Implementation

Job Description

Waltz Health is looking for a driven and action-oriented Senior Manager, Client Implementation to lead product rollouts across Waltz health product lines and client types. As a Senior Manager, Client Implementation, you will act as Waltz Health’s client point of contact for product implementations, coordinating with client and Waltz internal teams to ensure timely and effective product launches. In this role, you will directly impact the success of Waltz Health product launches, driving program decisions and project milestones while building relationships and trust with our clients. In addition, you will act as the escalation point for clients and internal teams in the post-launch period, ensuring optimal program performance via data reporting and optimization request management.

In this role, you will report to the Director of Client Operations and partner with the analytics, marketing, product, and technology teams within Waltz Health. Success in this role requires an organized and analytical professional who combines strong project management experience with excellent communication and client engagement skills.

You will primarily focus on the following responsibilities:

• Own client implementations end to end; develop client implementation plans, track progress, drive toward maximizing program value day 1, and coordinate launch activities.
• Actively manage client and Waltz internal teams to achieve milestones with excellence and on time, employing creative problem solving when barriers are identified.
• Full understand client primary goals and tailor each implementation to meet the client's goals and constraints.
• Report key metrics and findings to client post-launch, coordinate internal and external huddles, and address post-launch escalations.

In the first 90 days, you will:

• Gain a strong understanding of Waltz Health products, clients, and implementation approach.
• Gradually expand responsibility over client implementations.
• Bring the best of Waltz Health to clients, establishing trust and working to maximize value.

You will be successful at Waltz Health because you:

• Have a positive attitude and play well with others.
• Display superior organizational and time management skills, with the flexibility to adapt to changing circumstances and the ability to plan proactively.
• Are highly motivated, self-directed, and resourceful.
• Have a high level of pride in individual and group results.
• Have a consumer-first mindset, are passionate, and focused on delivering simple and compelling experiences.
• Are willing to travel up to 20% to client sites across all US states to gather feedback and learnings.

Additionally, you have the following experiences:

• Required:
  • 4+ years previous experience in implementation and/or project management, preferably client-facing.  
  • Previous experience working on SaaS/technology integration projects.
  • Desire to work hands-on, ability to thrive a fast-paced environment.
  • Self-directed problem solver with experience developing and improving processes.
  • Experience working in or with a PBM or Health plan, or ability to get up to speed quickly on a complex industry.
  • Previous experience with data analysis and reporting.
  • Excellent verbal and written communication skills, strong attention to detail.
  • Proficiency in Microsoft Excel, PowerPoint, and Word
• Preferred:
  • Experience interfacing with client teams.
  • Experience working for a start-up company, pharmacy, health plan, or PBM.

We'd love for you to have these qualifications:

• Bachelors (required)
• Master's in business or healthcare administration a plus but not required.

Pay Range

$100k - $149k annual salary