Senior Customer Engagement Analyst

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• Bachelor degree or equivalent relevant work experience, preferably in the Financial Services industry
• Excellent communication and interpersonal skills
• Internal and external customer facing experience
• Ability to translate technical and functional requirements and collaborate with technical counterparts
• Can explain technical concepts in layman's terms to a non-technical audience
• Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment
• High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities
• Familiarity working with data
• Experience in the credit reporting, financial services or direct marketing industry is preferred.
• Excellent interpersonal and communication skills
• ETL Knowledge

Impact You'll Make:

• Contribute to the full system lifecycle including client and sales engagement, requirements gathering, review the fulfillment of the solution, & coordinate resources for fulfillment
• The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation. 
• Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results. 
• Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Pay Scale Information :

The U.S. base salary range for this position is $62,000.00 - $90,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion's Internal Job Title:

Sr Analyst, Customer Engagement