Credera is a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across various industries. We continuously evolve our services to meet the needs of future organizations and reflect modern best practices. Our unique global approach provides tailored solutions, transforming the most influential brands and organizations worldwide.
Our employees, the lifeblood of our company, are passionate about making an extraordinary impact on our clients, colleagues, and communities. This passion drives how we spend our time, resources, and talents. Our commitment to our people and work has been recognized globally. Please visit our employer awards page: https://www.credera.com/awards-and-recognition.
** Eligibility to obtain US Top Secret Clearance required **
Job Description:
We are seeking an experienced Pega System Architect who brings a strong background in delivering end-to-end Pega solutions within the U.S. government sector. The ideal candidate will be proficient in case management, reporting, and integration frameworks. Experience with working with Pega Customer Decision Hub (CDH) and Pega Marketing modules is preferred. You will collaborate with cross-functional teams to design, develop, and implement Pega applications that support mission-critical government operations. This is a hands-on configuration role on the platform.
Key Responsibilities:
- Build and implement Pega solutions following best practices and client-specific requirements.
- Lead and support Pega user interface builds, case lifecycle management, including workflows, SLA, routing, and escalation models.
- Develop robust and efficient integrations with external systems using REST, SOAP, Kafka, or other connectors.
- Implement comprehensive reporting and data visualization within Pega using Report Definitions and BIX.
- Collaborate with marketing and customer engagement teams to drive personalized outreach using Pega Marketing.
- Troubleshoot issues, optimize performance, and conduct root cause analysis in live environments.
Required Qualifications:
- U.S. Citizenship is mandatory
- 2+ years of experience as a Pega Developer minimum
- Active Pega CSA (Certified System Architect) certification required; A CSSA would be a plus
- Proven experience delivering solutions in the government or public sector (federal/state/local)
- Strong knowledge of Pega Case Management, Data Pages, Flows, Declaratives, and Rulesets
- Solid understanding of integration protocols (SOAP, REST, MQ, etc..
- Experience working in an Agile/Scrum environment with DevOps tools (Jenkins, Git, etc.)
- Excellent communication and documentation skills
Preferred Skills:
- Familiarity with Pega CDH, Decisioning, and Marketing Campaigns
- Knowledge of customer journey orchestration and predictive analytics within Pega
- Exposure to cloud environments such as Pega Cloud, AWS GovCloud, or Azure Government
- Familiarity with security and compliance standards relevant to federal clients (e.g., FISMA, FedRAMP)
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Compensation:
The salary range listed is for informational purposes. Credera treats all applicants as individuals taking into consideration but not limited to their professional and academic experience, specialized training, certifications and associated responsibilities as it relates to our specific industry. The salary range listed is just one component of our total compensation package for each unique employee.
Salary: An estimated base salary of $115K – 130K is anticipated for this role in the US.
Learn More: Credera is part of the Omnicom Precision Marketing Group (OPMG), a division of Omnicom Group Inc. OPMG is a global network of agencies that leverage data, technology, and CRM to create personalized and impactful customer experiences. OPMG offers a range of services, such as data-driven product / service design, technology strategy and implementation, CRM / loyalty strategy and activation, econometric and attribution modelling, technical and business consulting, and digital experience design and development.
Benefits: Credera provides a competitive salary and comprehensive benefits plan. Benefits include health, mental health, vision, dental, and life insurance, prescriptions, fertility and adoption benefits, community service days, paid parental leave, PTO, 14 paid holidays, matching 401(k), Healthcare & Dependent Flexible Spending Accounts, and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com.
Hybrid Working Model: Our employees have the flexibility to work remotely two days a week. We expect team members to spend three days in person, with the freedom to choose the days and times that best suit them, their project, and their teams. You'll collaborate with your project team to balance flexibility with the benefits of in-person connection, delivering outstanding results for our clients. The Why: In-person engagement is essential for building strong relationships with clients and colleagues. It fosters trust, encourages learning, and helps us grow as consultants and professionals.
Travel: For our consulting roles, our goal is to minimize travel, and most projects do not require extensive travel. While some projects may involve up to 80% travel for a period, the annual average for team members is typically 10%–30%. We take a personal approach to travel by considering your submitted preferences when assigning roles.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, age, genetic information, veteran status, or disability.
Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts for communicating with you. You should be very wary of, and carefully scrutinize, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat.
Top Skills
Credera Chicago, Illinois, USA Office
225 N Michigan Ave, Chicago, IL, United States
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