The Operations Manager will lead operational strategy, optimize processes, collaborate with teams, ensure quality assurance, and manage change initiatives to improve company operations.
Are you ready to take meaningful projects and run with them?
Do you consider yourself an operations extraordinaire?
Do you have an insatiable appetite for innovation and a knack for turning wild ideas into reality?
Are you ready to unleash your inner-ope ninja in a world where kids create robots to help humanity and code their way to intergalactic glory?
If so, STEAM Academy needs your unique blend of skills as our Operations Manager!
About us
Welcome to STEAM Academy! We’re passionate about sparking creativity and innovation in kids through our exciting robotics after-school activities. We believe in making learning fun, interactive, and accessible by bringing our classes directly to local schools. Join us in inspiring the next generation of engineers, scientists, and inventors!
Job Summary
We’re looking for a dynamic and meticulous Operations Manager to join our team. In this role, you'll be the driving force behind our operational excellence, leading both strategy and operational efficiency across our US Market. If you’re a person, with a knack for operations and a passion for education, we’d love to hear from you!
Responsibilities
- Lead Operational Strategy & Execution: Roll up your sleeves to develop and drive a cohesive operations strategy that aligns with our company's goals and growth plans, reporting directly into our VP of Operations.
- Process Optimization: Identify opportunities to streamline workflows, improve efficiencies, and implement best practices and automations across markets and departments, ensuring smooth and scalable operations.
- Team Collaboration & Leadership: Partner with cross-functional leaders in product, content, sales, marketing, mentors and customer success to build strong internal processes, enhancing communication and alignment across our global team.
- Quality Assurance: Design and implement quality control measures to ensure high standards in customer experience, product delivery, and service quality.
- Performance Metrics & Reporting: Develop and monitor KPIs, analyze performance data, and provide actionable insights to inform strategic decision-making and operational improvements.
- Change Management: Drive continuous improvement initiatives and successfully manage change across teams to adapt to new processes, systems, and technologies.
Requirements
- 3 - 5 years of relevant experience in operations, with at least 2 years in a leadership role, and demonstrated experience hiring and managing high-performing teams, executing cross-functional projects, and a track record of leveraging data for business impact.
- Strong project management skills, with a proven track record of designing and implementing process improvement projects and improving business metrics in a resource-constrained environment.
- Bachelor’s degree in Business, Management or a related field is an asset.
- Experience in management consulting, finance, high growth technology companies and/or with marketplace business models is a plus.
- Proven ability to analyze complex operational processes and develop holistic, data-driven solutions.
- A history of identifying and developing business cases for strategic growth opportunities and operational improvements and executing projects from proposal to implementation
- Demonstrated success working with remote, dispersed teams, with strong cultural awareness and adaptability.
Why Join Us?
- Impact — your work will change kids’ lives while inspiring the next generation of creative problem solvers to pursue STEAM degrees and careers
- Competitive Compensation — we offer a competitive salary package commensurate with your experience and skills and performance-based incentives.
- Stock Options - we are a rapidly growing startup, and we want our employees to realize the benefits of the value they create through their work
- Monthly Health Stipend – we provide a monthly stipend to support health benefits, tailored to each individual's personal needs.
- Unlimited PTO – We offer unlimited paid time off to promote flexibility and work-life balance. This policy takes effect after the probation period.
- Collaborative Work Environment — you will work in a collaborative and supportive environment that fosters creativity, innovation, and teamwork
- Global and Playfully Brilliant Team — Be part of a fun, energetic, and mission-driven team
Application Process
To apply for this unique position, please submit your resume.
If you're excited about bringing innovative educational experiences to schools and inspiring the next generation, apply today!
Top Skills
Project Management
STEAM Academy Chicago, Illinois, USA Office
Chicago, IL, United States
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