The IVR Test Engineer will ensure thorough testing of a large-scale IVR application, mentor the QA team, identify automation needs, and enhance documentation practices.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Test Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Provide testing using best practices to achieve more “complete” testing of a large scale IVR application
- Help mentor team in QA best practices
- Identify areas for automation and write automation scripts
- IVR application and environment operations
- IVR test planning and test sets
- Executing and tracking functionality tests by voice and other methods
- Improve test documentation and auditing practices
Requirements
- Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring
- Familiarity with:
- Test automation (e.g., Cyara)
- Junit
- JMeter
- Selenium
Desired Experience
- IVR application familiarity (speech & DTMF systems)
- Any experience with major Asian or European languages useful
- Identify areas for automation (PROCESS IMPROVEMENT) and write automation scripts (Cyara)
- J2EE (Java, Servlets, JSP, EJB, JSF)
- Tomcat
Top Skills
Cyara
Ejb
Java
Jmeter
Jsf
Jsp
Junit
Selenium
Servlets
Test Automation
Tomcat
Similar Jobs
Consumer Web • Enterprise Web • Mobile • Productivity • Software
The Senior Site Reliability Engineer will ensure service reliability and performance while optimizing DevOps practices for efficient deployment and automation in a fast-paced environment.
Top Skills:
AWSAzureBashDatadogDockerGCPGitlab CiGoGrafanaJenkinsKubernetesMetabasePrometheusPythonTerraform
Insurance • Real Estate • App development • PropTech
The Senior Software Engineer will build services for client applications, mentor team members, and ensure code quality in a collaborative environment.
Top Skills:
DynamoDBNode.jsReactTypescript
Cloud • Healthtech • Professional Services • Software • Pharmaceutical
Manage and optimize SQL Server databases for a clinical data platform, collaborating with software engineers to support data architectures and integrations.
Top Skills:
AngularAsp.Net MvcC#CSSHTMLJavaScriptSQL ServerTypescript
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
