Honey Homes: Market Manager, Chicagoland

About Honey Homes

Honey Homes is a new membership service for homeowners that proactively addresses the everyday to-do’s, ongoing maintenance and unexpected repairs that come with homeownership. Members are paired with a dedicated handyperson and a simple app to coordinate. We’re on a mission to make home upkeep effortless, replacing hassle and stress with the joy that comes from comfortable living.

Our team is made up of passionate individuals who have made significant impact at companies such as Airbnb, Google, Opendoor, Yelp, Zillow, and Uber. We're backed by Khosla Ventures, Era Ventures, Pear.vc, and the co-founders of Doordash, Lyft and Opendoor.

Check us out at www.honeyhomes.com

About the Role

Your role is to launch and scale Chicago, a brand new market for Honey Homes. You’ll find, hire, train, and manage the first two Honey Homes handypeople in your market, and continue to hire to 10+ handypeople. You’ll help identify and convert our first customers, and be their account manager at the start. You’ll collaborate with Marketing to identify which neighborhoods to launch, find ambassadors to spread the word about Honey Homes, and coordinate advertising initiatives. You’ll also help onboard specialists (e.g. plumbers, electricians, roofers) to partner with Honey Homes.

As your market grows, your role expands to managing a large P&L, and all the associated responsibilities.

This is a unique opportunity to have an outsized impact at an early-stage company that is reimagining the home services industry.

Outcomes in your first six months

• Successfully launch Chicago within 30 days of start date: Hire two handypeople that would rank in our top 10% of handymen company-wide, and train them on the Honey Homes way. In partnership with Marketing, identify the first neighborhoods to launch, and converting the first 20 members.

• Identify and activate five ambassadors out of the first 20 members: Meet each member in person during their Home Walk-thru, and build a relationship via text and phone, and within 30 days, invite members to be ambassadors. Partner with Marketing to get ambassador social media posts up.

• Performance Manage Handymen: Work with your handymen and members to ensure each visit is set up for success, and follow up on all outcomes, whether positive or needing extra attention. Provide coaching and feedback as appropriate. Measured by daily performance metrics.

• Launch more neighborhoods: Partner with marketing to identify new areas to launch, hire handymen, get referrals, activate first 20 members and identify first five ambassadors in each new neighborhood. At the end of six months, have 300+ active members in your metro.

• Champion a culture of hospitality: Ensure that all team members are acting as partners their the members. Do this by setting an example of what great customer interactions look like and train your team to do the same. Measured by customer retention, visit feedback, Net Promotor Score (NPS) and referral rate.

Competencies

• You lead with empathy. Hospitality is a key component of our culture and is easier said than done. You have proven examples and can demonstrate that hospitality towards customers and employees is a part of your leadership style.

• You act like an owner. You do what it takes to support our members throughout the year.

• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.

• You prioritize all day long. You understand what's the most important thing to be working on for the long-term benefit of our members, and make sure it gets done.

• You drive efficiency: You build repeatable playbooks that are continually improved. You share clear, concise and frequent updates with your team.

• You’re a multi-project manager. You excel at managing projects, big and small, through their stages of development, oh and did we mention yet that you need to do that for several projects simultaneously.

• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments.

• You’re calm under pressure. You maintain stable performance when under heavy pressure or stress and have proven experience of leading lead teams through high pressure situations.

• You’re analytical. You let data win arguments and are able to interpret dashboards to make data-driven decisions.

• You have exposure to home ownership challenges. You have some personal, relevant experience around home ownership or home maintenance.

Requirements

• Field Ready. Ability to drive in personal vehicle to be with team throughout your region. Must possess a valid Driver’s License and reliable transportation.

Compensation

• Compensation. Commensurate with experience and the degree to which qualifications match role requirements.

• Benefits. 100% covered Medical, Dental, and Vision for employees. We also offer a 401k, FSA, partial Work from Home, and a Flexible Time-off Policy.

• Start-Up Equity. All employees are owners at Honey Homes. We want you to share in the benefits of our growing company.

Note: This is a field and remote-desk work role. You must have a reliable vehicle and a valid driver’s license to meet with customers and your team. You will also work from home, or we can arrange a co-working office space for you.