About Us
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
Hear more about TravelPerk.
About the team:
The Implementation team is responsible for the onboarding of all our Premium and Pro customers on the TravelPerk platform, and providing recommendations to optimize the client experience. We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximize the client’s experience with the TravelPerk platform.
About the role:
As an Enterprise Implementation Specialist (EIS), you must be a change management and consultative expert who digs in deeply to understand client needs and provides clients with a tailored solution that meets their needs. You'll use your platform expertise and stakeholder management skills to build a bridge between platform capabilities and client expectations. In order to serve the client beyond the bounds of the platform you'll produce a thoughtful rollout plan that accurately covers the scope of the specific client’s needs, including immediate travel and a long term success. As a EIS, you'll be both a mentor and an example to the Implementation team and across the Revenue organization.
The EIS ensures that new clients are fully prepared to use TravelPerk to book their business travel, by executing platform configuration, providing technical support and troubleshooting, and user readiness. This includes configuring client accounts to their specifications & requirements, providing proactive support on any integrations, as well as coordinating and executing tailored training sessions with key client stakeholders.
How you'll be spending your time:
- Providing the first impression of TravelPerk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process.
- Carrying out consultative conversations with customers to collect their requirements.
- Answering client requirements with your experience & data-driven best practice recommendations.
- Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long-term success of the platform.
- Taking full ownership of timeline, rollout plan, and handling of the account while the account is in implementation, including directing work through the internal team supporting clients.
- Coordinating & conducting training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training.
- Acting as a technical solutions expert to identify all potential and most highly recommended solutions for all client needs, prioritizing automations, integrations, and leveraging all functions in the TK platform.
- Providing technical support to clients as they set up integrations to marketplace partners or custom-built API solutions.
- May be requested to support PreSales for clients to provide information about what their implementation will look like and how the platform can accommodate their needs.
- Validating client configuration & account satisfaction by monitoring client booking behavior post-implementation & proactively offering support or recommendations.
- Collaborating with multiple different departments in the TK organization, including within the Revenue organization (Sales and Account Management), Product, Builders (Engineering), and Finance.
- Analyzing completed implementation work to find ways to improve your own process & that of the team.
- Embracing a pattern of execute, assess, improve, repeat & evolving as the team & organization evolves.
What we look for:
- Proven track record of successfully managing and delivering complex projects in a fast-paced environment, including defining scope and managing changing requirements or priorities but maintaining the trajectory of the project.
- Demonstrated ability to work with C-level stakeholders to define their requirements and or concerns in a clear, concise, and professional manner.
- A customer-first mentality; you’ll focus on ensuring a smooth onboarding for your clients and must understand what they need to be a happy customer for the long term.
- Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication & approach accordingly.
- A thoughtful consultative approach to making recommendations to both clients & internal stakeholders.
- Willingness to seek out ways to improve & a mindset of continuous improvement.
- Excited by challenges and have a personal drive to make a difference.
What do we offer?
- Competitive compensation, including equity in TravelPerk
- Generous vacation days so you can rest and recharge
- Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
- Financial benefits like 401k with company matching and an HSA plan
- Family services that include adoption benefits and equal paid parental leave
- Global presence and hybrid work availability
- Unforgettable TravelPerk events, including travel to one of our hubs
- Learning and professional development opportunities
- Mental health support tool for your wellbeing
- Exponential growth opportunities
- VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
- "Work from anywhere" in the world allowance of 20 working days per year.
Compensation:
Compensation for this role is a combination of salary, commissions, and stock options. The anticipated base salary is $102,500 per year and the on target variable earnings are $21,000. The commission structure will be tied to the achievement of revenue targets.
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communication from TravelPerk comes from @travelperk.com email addresses, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask candidates to pay for equipment or make any kind of payment during the hiring process. If you receive an unexpected message claiming to be from TravelPerk and asking you to take action, please forward it to [email protected] and we’ll confirm whether it’s legitimate.
Top Skills
TravelPerk Chicago, Illinois, USA Office
TravelPerk Chicago Office
Our 60 person Chicago office, located right in the heart of River North, is surrounded by some of the city's best restaurants and there are plenty of great lunch options and places to go after work. We're easily accessible via bus or L train--just off the Chicago Brown line or Grand Red line!
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