Customer Support Specialist

PerkSpot is searching for a Customer Support Specialist to join our Customer Support team! Founded in 2006, PerkSpot is dedicated to inspiring others to love where they work by providing exclusive access to the best discounts available - anywhere. We ensure employees see offers curated to their interests, allowing them to save on electronics, home goods, meal delivery, mortgages, travel, and all the other little—and big—things that will make life a bit easier.

As a Customer Support Specialist, you will provide top-notch technical support to the community members of PerkSpot. You’ll become an expert in PerkSpot’s tools and website, while constantly interacting with PerkSpot customers and internal teams to ensure that we are offering the best possible support to our client partners and their employees.

This position is required to be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our offices are located in River North just north of downtown Chicago, IL. 

Working Schedule: Monday – Friday from 10:00 am – 6:00 pm Central Standard Time

What you’ll accomplish:

• Become an expert of PerkSpot’s services and processes, as well as our website and user portal
• Provide exceptional and timely support to customers via phone, email, and live chat
• Document active tickets every step of the way, from inquiry to solution and completion
• Actively prioritize support tickets and escalate issues appropriately
• Assist with new user setup, account maintenance, and sales projects as needed
• Take part in high-level problem-solving in collaboration with your team members and our Senior Manager of Customer Support
• Develop relationships with PerkSpot’s internal teams and customers to maintain and improve customer satisfaction
• Solicit feedback from customers on PerkSpot’s service and product; relay feedback to applicable internal teams
• Attend regular team and staff meetings to address feedback, changes, and new ideas
• Constantly strategize ways to make the PerkSpot experience better and more effective for our members

What we’re looking for:

• 3+ years of experience in customer support, managing support tickets in various mediums and prioritizing issues according to importance
• Basic understanding of computer and home networking terminology, including but not limited to terms like: operating systems, browsers, routers, modems, etc.
• Knowledge of Zendesk and background in IM/chat support preferred
• Exceptional written and verbal communication skills, with proven interpersonal skills
• Highly organized, detail-oriented, and analytical approach to problem-solving
• Positive, helpful attitude with the ability to handle challenging conversations in a professional demeanor
• Collaborative, team-focused mindset
• Ability to work autonomously and manage your own workload
• Proven understanding of PerkSpot’s values as a whole and a willingness to work hard to achieve overall company goals

About PerkSpot:

PerkSpot is the trusted employee discount platform that provides meaningful, personalized savings on the things that matter most. Our approach is simple, inspiring others to love where they work by offering the steepest, most intentional discounts on over 1,000 reputable brands. From local deals to big-name nationwide offerings, our 98% retention rate speaks for itself. 

We are an established company with a strong foundation, growing consistently and steady. What does that mean for you? The opportunity to hit the ground running and see the impact of your work! As a leader in the industry, we’re committed to doing more - developing better products, reaching more employers, and getting more members engaged with our platform. Our passion is to make every place a great place to work, starting with our own.

Your first few months as a PerkSpotter:

Providing value doesn’t have to wait, from day one we are open to your big ideas. In your first few months, you will...

• Meet the team! We think our people are pretty great so we want to ensure you’re introduced to all of the right team members to help you succeed. You’ll spend quite a bit of time with your fellow Customer Support Specialists, as well as our Senior Manager of Customer Support.
• Get to know PerkSpot! Immerse yourself in the business, engage with internal stakeholders, and participate in monthly company-wide All Hands meetings.
• Sharpen your skills! You will become very familiar with our customer support processes, our website’s functionality, as well as the tools that we use (Zendesk).
• See your impact! Provide daily support to our members and advocate for their needs to ensure the best user experience as possible!

The pay:

PerkSpot offers competitive industry rate salaries with the goal of retaining and growing talented individuals.  We regularly review and adjust our compensation structure as needed to ensure equity and across teams and levels. The position pay is $21.10/per hour plus a $2,000 annual bonus.  

What We Offer    

• Competitive salary, matching 401K, and company paid disability.
• Comprehensive medical, dental, and vision insurance is effective on your first day of employment!
• Time off is required. We want our team members to rest, relax, and recharge, so we encourage employees to take 20 days off each year.  Plus, we offer 8 paid company holidays and our office is closed from Christmas Eve through New Year's Day.
• Summer Fridays are great and are an annual tradition between Memorial Day and Labor Day every year.
• To help you get a jump start on company holidays, we close at 1 pm the day prior to each company holiday as “holiday eve.”
• Tenure is valued and rewarded. In addition to PTO, we offer a paid Sabbatical for up to 3 months to employees at 5 years and 10 years of service.
• Commuting can be expensive – we get it.  So, we provide a monthly transportation stipend and free lunch every Wednesday. 
• Connection and relationship building is everything. We offer regular outings, virtual events, fun community-interest Slack channels, and occasional happy hours.

How to apply:

All applications will be kept strictly confidential. Please submit a resume and cover letter telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!

All positions require a full background screening.

Offering a diverse, equitable, and inclusive culture is a priority at PerkSpot. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.