Customer Care Quality Assurance Associate III

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.

This role is within Chamberlain Group's Customer Experience and Technical Support function. A successful incumbent is expected to (i) Maintain database to issue fully approved credits and debits, as well as monitor those pending approval and (ii) Review daily return receipts to know when to process credits.

Job Responsiblities:

• Maintain database to issue fully approved credits and debits, as well as monitor those pending approval
• Review daily return receipts to know when to process credits
• Work with reps to ensure correct entry of returns and customer requests for credits and debits
• Correct billing kick-outs on a monthly basis and re-submit to finance
• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Job Requirements:

• High School Diploma or GED Equivalent
• 4-6 years of relevant work experience

The pay range for this position is $21.10 - $32.17 hourly; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.  In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).  This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.