Business Development Associate Manager

Who We Are

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!

Who We Want

As Business Development Associate Manager at Arrive, you will play a vital role in the development of our business as we transition from a thriving start-up to a major player in the 3PL space. From day one, you will leverage your industry knowledge and high energy to develop new sales reps in the Combine, improve upon our existing customer relationships, and develop yourself into a leader at Arrive. This is an opportunity to apply your robust freight brokerage expertise to a leadership role.

What You’ll Do

• Become an expert in Arrive’s business model, competitive advantages, and upcoming proprietary software.
• Act as a liaison between departments and their respective teams.
• Work with a team of new business development reps to develop their relationships with existing and prospective customers, with a focus on those new to the industry.
• Set expectations for your team and ensure each rep meets or exceeds their metric goals through coaching and incentives.
• Enhance reps’ market knowledge and assist with pricing/negotiation as needed.
• Oversee award management to ensure appropriate shipments are accepted, customers are providing the right volume and lanes, and profitability is evaluated.
• Support individual contributors on team dispatch control boards, including managing appointments, load details, and pricing.
• Collaborate with the assigned business development manager to drive best practices and improve team efficiency.
• Assist with managing aging to limit invoicing issues and maintain healthy DSOs (Days Sales Outstanding).
• Utilize the new customer onboarding SOP to ensure efficient and accurate onboarding that sets Arrive Logistics apart.
• Support and implement service initiatives to drive customer satisfaction.

Qualifications

• An Associate or Bachelor’s Degree in a related field, or equivalent combination of education and experience.
• At least three years of experience in Customer Operations or Account Management within a 3PL environment.
• Previous management experience preferred.
• An existing book of business and established account contacts is a plus.
• Demonstrated market awareness and ability to price TL (Truckload) shipments accordingly.
• Exceptional communication and interpersonal skills, both written and verbal.
• Ability to work collaboratively across teams to achieve results.
• Proficient in Microsoft Office and Google Suite.
• Willingness to travel up to 10% of the time.
• Strong desire to develop and mentor the next generation of freight brokers.

Supervisory Responsibility

• This position has supervisory responsibility over direct reports within a Business Development Manager’s team.
• Ability to challenge the team and hold them accountable through defined goals and metrics.
• This is an in-office role with occasional opportunities to work from home. Leading the team in person is essential for success in this role.

The Perks of Working With Us

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the heart of downtown Chicago, IL!
• Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages.

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.  

Notice:

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [email protected] for verification.