Billing Specialist

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

IPG is seeking a detail-oriented and experienced Billing Specialist to support premium billing and reconciliation for our employer group insurance programs. This role requires deep expertise in payroll-deducted insurance billing, including interpreting customized data files, conducting thorough audits, and proactively resolving discrepancies in partnership with employers and vendors. The ideal candidate thrives in a fast-paced, collaborative environment and is passionate about driving billing accuracy and operational efficiency.

Job Location: Remote – USA

Main Responsibilities:

• Manage the full billing lifecycle for employer group accounts, including generation, customization, and distribution of premium billing statements based on detailed payroll data.

• Reconcile received payments against payroll files, investigating and resolving variances caused by partial payments, hourly wage fluctuations, employee leaves, credits, terminations, or new enrollments.

• Conduct deep-dive account audits to identify discrepancies, determine root causes, and proactively drive resolution through collaboration with internal and external stakeholders.

• Partner closely with employer groups, benefits administrators, internal finance and operations teams, and third-party vendors to ensure accuracy and timely collections.

• Maintain detailed billing records and account histories, providing clear, auditable documentation and reporting.

• Act as a subject matter expert in client meetings, clearly explaining billing methodologies, remittance processes, and account-specific rules.

• Monitor performance of system integrations with payroll and benefits platforms; participate in testing and deployment of system enhancements and updates.

• Identify and recommend process improvements to enhance accuracy, reduce errors, and streamline workflows.

• Provide responsive and professional support for nuanced billing inquiries and escalated issues.

• Collaborate cross-functionally with internal teams to ensure coverage and consistency across billing functions.

• Perform other duties and responsibilities as assigned.

Qualifications & Experience:

• 3–5+ years of experience in insurance billing, payroll-deducted premium administration, or a related role within employee benefits or financial services.

• Strong understanding of group benefits administration, insurance operations, and payroll data processing.

• Demonstrated ability to perform complex reconciliations and financial audits with accuracy and precision.

• Advanced Excel proficiency, including functions such as VLOOKUP, pivot tables, and large dataset manipulation; experience with database/reporting tools preferred.

• Proven experience in client and vendor relationship management in a high-accountability, deadline-driven environment.

• Excellent written and verbal communication skills with the ability to clearly articulate billing issues and processes to both technical and non-technical audiences.

• Comfortable working across multiple platforms and systems; familiarity with benefits administration software is a plus.

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)