Billing Manager

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Billing Manager provides leadership and oversight of the Firm’s billing function for their respective line of business focus area(s).  The position is responsible for ensuring the most effective and efficient policies, procedures, and systems are in place to facilitate timely and accurate billing and invoice processing and ensuring the firm meets billing goals.  This position assists their billing team members in resolving complex billing issues and trains billing team and external client servers on the billing system, process, procedures, and Firm billing best practices. The ideal candidate will possess exceptional organizational and leadership skills, along with a keen eye for detail to drive operational excellence.

Essential Duties

Manage the monthly and annual billing process for respective line of business focus area(s) ensuring billing goals are achieved. 

• Responsible for coordinating and organizing schedules, processes, and procedures for the timely billing of the firm’s services.
• Develop and implement strategies and best practices to streamline billing workflows and improve accuracy.
• Meet with key stakeholders, ensuring compliance to standard billing practices, resolving complex billing issues/questions, and education of primary billers, functional leads and operational leaders for respective focus area. 
• Understand and be able to articulate the impact/effects of all financial concepts related to billing as well as impact to the firms standardized reporting. 
• Analyze billing reports and data to identify discrepancies, resolving issues promptly and effectively.
• Independently investigate complex billing issues and billing adjustments to ensure revenue impact accuracy.  
• Address client billing inquiries and resolve disputes, delivering exceptional service and fostering positive relationships.
• Prepare and present regular reports on billing performance, financial outcomes, and areas for process improvement.
• In collaboration with the Billing Director, cultivate seamless and highly effective working relationships, interoperability, and lines of communication with the Firm’s Primary Billers and Functional Leads, applicable line of business leaders, cross functional stakeholders, and finance peers. 

Managerial duties include connecting with team members regularly, driving performance and ongoing development of skills.  Duties include but are not limited to:

• Ongoing performance management (goal setting, feedback, performance assessment)
• Skills development (experience, exposure, education) - Supports employees with the development of knowledge, skills, and abilities by working to help gain exposure through on-the-job experiences, alignment of work, learning opportunities and connectivity to others.
• Utilization/productivity – works with employee to monitor personal metrics, help align to LOB and firm expectations and monitors for issues or gaps.
• Long-term career coaching and development

Other duties as assigned.

Minimum Qualifications

Education/Certifications

• Bachelor's degree with a focus in finance operations, accounting or equivalent experience - Required  

Experience

• 5-8 years relevant experience – Required
• Professional service industry experience – Required
• Previous project or team management experience – Required

Technical Skills

• Strong Microsoft Office skills - Required  
• Ability to learn, implement and train others - Required
• Ability to work in a large, complex, dynamic organization where a high degree of ambiguity and change exists – Required
• Ability to work effectively with all levels of employees including senior leadership – Required
• Strong problem solving and analysis skills - Required
• Strong organization, prioritization, and time management skills - Required
• Workday PSA experience – Preferred

Leadership Skills

• Outstanding interpersonal skills; the ability to communicate effectively with partners and other key firm stakeholders, to lead through influence rather than control, and to create consensus-based support for business strategies and decisions – Required
• Dynamic energy level, an unquestioned work ethic, willingness to “roll up your sleeves,” and work closely in a collaborative manner with colleagues and team members – Required
• Superior presentation, written, and verbal communication skills; the ability to interact credibly and diplomatically with all levels in an organization – tailoring communications effectively for different groups and stakeholders – Required
• Superior business acumen, comprehensive knowledge of accounting principles and practices, strong analytic capabilities, sound judgment, and precise attention to detail – Required
• Previous leadership experience - Required

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $88,400 - $150,700