Auto Liability Manager

Location(s)

P&C-Butterfield Road-Downers Grove-IL-AAC

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. 

Position Responsibilities:

• Be able to teach and mentor direct reports to increase their knowledge to handle complex liability and injury claims. 
• Deliver a customer-focused claims experience through proactive correspondence while maintaining a unit. 
• Conduct thorough investigation to arrive at a fair settlement, including interviews with claimants and witnesses, consultation with police, review of hospital records, and inspecting vehicle damage. 
• Continuous education regarding the automobile insurance laws in all states that we write in. 
• Oversee multi line unit and have the ability to handle multiple state and review complex liability claims. 
• Manage by Processes and Procedures. Effectively lead a team that adheres to all processes and procedures that has been established by management. 
• Ability to hold a team accountable for all standards that have been established by management. 
• Be able to analyze data and streamline it into Company workflows which improves processes and promotes quality. 
• Ability to lead a unit that embraces teamwork, exhibits inspiration to others and motivates them to achieve standards and supports Company values. 
• Ability to show judgment and professionalism in all situations that arise. 

Position Qualifications:

• A minimum of 6 years of automobile claims liability experience 
• Prior supervisory experience required
• Strong negotiation and settlement skills 
• Detail-oriented in a multi-tasking environment 
• Excellent communication skills with individuals from all backgrounds 
• Customer-focused orientation modeling patience and empathy 
• Ability to make independent decisions and use proper judgment 
• Ability and willingness to handle cases of increasing complexity and severity 
• Self-motivated team player 
• Ability to use several varying methods for claims investigations 
• High School Diploma required, some college preferred 
• Bilingual in English and Spanish is preferred but not required 
• Ability to interpret claim regulations from multiple states
• This is an in-office position, with some opportunities to work remotely.

The range for this position is $77,100-128,500. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)  

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.  

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.