The Role
The Associate IT Operations Engineer is responsible for providing on-site and remote technical support to end-users, diagnosing hardware and software issues, and assisting in maintaining IT retail or CpG infrastructure. This entry-level role requires basic troubleshooting skills, strong customer service abilities and a drive to learn and grow.
Responsibilities
- Provide basic troubleshooting for hardware, software, and network issues.
- Assist with set up, configure, and deploy desktops, laptops, printers, and other IT equipment.
- Assist with basic network troubleshooting, including Wi-Fi connectivity and IP configuration.
- Document issues, resolutions, and escalate complex problems to advanced support when necessary.
- Assist in user onboarding
- Travel to client sites to provide hands-on support as needed and requested. (up to 75%)
- Other Duties as assigned
Qualifications
- Associate degree in IT, or advanced service desk experience (3+ years).
- Basic understanding of Windows/macOS operating systems and common software applications.
- Basic understanding of networking
- Strong communication and customer service skills.
- Willing to learn and grow technical skills in either GTI CpG or Retail IT
- Valid driver’s license and ability to travel to client sites.
- Ability to lift and move IT equipment (up to 75lbs).
Additional Requirements
- Must pass any and all required background checks
- Must be and remain compliant with all legal or company regulations for working in the industry
- Must be a minimum of 21 years of age
- Must be approved by state badging agency to work in cannabis industry
The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.
Green Thumb Pay Range
$65,000—$75,000 USD
Top Skills
Green Thumb Chicago, Illinois, USA Office
Green Thumb is located in River North, a short walk from the Chicago Brown Line, near the Ohio expressway entrance, and close to many major bus routes. Or Green Thumb may be a living room or home office! HQ remains open, giving our teammates options to choose what suits each individual & team best.
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